Customer Service

# Customer Support Executive – Chat / Email Process **Location:** Pune **Experience:** Minimum 1 Year – Chat / Email Process **Employment Type:** Full-Time **Shift:** Night Shift **Transportation:** Pick & Drop Facility **CTC:** As per eligibility and experience ## Job Overview We are hiring **Customer Support Executives** for our **Chat / Email Process** in Pune. The ideal candidate should have prior experience handling customer queries through chat and email, with strong written communication skills and the ability to work in night shifts. ## Eligibility Criteria * Minimum **1 year of relevant experience in Chat / Email Process is mandatory** * **Graduates and Undergraduates** can apply * Excellent written and verbal communication skills * Good typing speed and accuracy * Ability to handle multiple customer queries professionally * Comfortable working in **night shifts** * Candidates should be willing to work from the Pune location ## Key Responsibilities * Handle customer queries through **chat and email** * Provide accurate and timely resolutions to customer concerns * Maintain professional and customer-friendly communication * Follow process guidelines, quality standards, and escalation procedures * Maintain accurate records of customer interactions * Meet defined productivity, quality, and customer satisfaction targets ## Benefits * **Competitive CTC based on eligibility and experience** * **Pick & Drop transportation facility** * Opportunity to work with a professional customer support team * Career growth opportunities ### Interested Candidates Candidates meeting the above criteria can apply for this opportunity and share their updated resume for further consideration.