Industry Expertise
IT Enabled Services (ITES)
Building scalable teams for BPOs, KPOs, and shared service centers, focusing on operational efficiency and domain expertise.
Industry Insight
Scaling Operational Excellence
The ITES and BPM (Business Process Management) sector is a cornerstone of India's service exports. Success in this sector depends heavily on the rapid acquisition of talent at scale, while strictly maintaining quality and communication standards.
APEX 24 provides both volume hiring solutions for entry-level operations and specialized recruitment for mid-to-senior management roles in ITES. We understand the metrics that matter in this industry: attrition management, process knowledge, and operational agility.
Key Roles We Place
Process Managers & Operations Heads
Quality Assurance (QA) Leads
Customer Success Managers
Transitions & Migrations Specialists
Workforce Management (WFM) Experts
Subject Matter Experts (SMEs)